Cheslyn Daniels
Available Immediately
🚀 OPEN TO WORK

CHESLYN
DANIELS

Customer Experience & Operations Leader

10+ Years Experience  |  Cape Town, South Africa
Open to Remote, Hybrid, or Relocation Opportunities

People Leader Omni-Channel CX Data-Driven Customer-Focused Results-Oriented

PROVEN IMPACT. MEASURABLE RESULTS.

CSAT Score
65%
↑ from 65% to 90%
Customer Churn
0% REDUCED
40% reduction achieved
Operational Productivity
0% IMPROVED
50% efficiency gain
SLA Adherence
0%
Maintained in high-volume environments
Built live operational dashboards for real-time insights
Led, coached & developed high-performing teams

ABOUT ME

Over the past 10+ years, I've built my career around one simple principle:

"Great customer experiences drive business growth."

Throughout my journey across e-commerce, digital services, retention, and customer support leadership, I've led end-to-end omnichannel customer operations, coached teams, optimised processes, and partnered with leadership to deliver exceptional customer outcomes and measurable business results.

What excites me most isn't just solving customer problems—it's building scalable systems, developing people, and creating customer experiences that strengthen loyalty and drive long-term growth.

OPEN TO OPPORTUNITIES IN

Customer Experience Management
Support Operations Leadership
Customer Success Leadership
CX Strategy & Transformation
Customer Operations Management
WHY CONNECT?

I combine operational excellence, customer-centric thinking, data-driven decision-making, and hands-on leadership to deliver results that matter.

"Let's build exceptional
experiences together!"
Cape Town, South Africa
Open to Remote, Hybrid, or Relocation Opportunities
OPEN TO WORK
#OpenToWork #CustomerExperience #CustomerSuccess #CXLeadership #OperationsManagement #CustomerSupport #CustomerOperations #Leadership #CustomerRetention #CX #Hiring #Recruitment